Many patients can’t make a payments on QuickPay Portal due to error “There was an error processing your credit card. Please try again or use another card.” Patients able to make phone payments using same cards.
Credit card declined in online patient payment workflow’
Sporadic, not happening to all patients
Applies To:
Online Patient Payment Experience
Formerly QuickPay Portal
Replication Steps:
User enters the code found on the statement and successfully logs into the online patient payment experience (formerly QuickPay Portal)
User is able to review balance and charges and designate how much to pay
User enters credit card information, but upon submitting payment, user gets an error something like the transaction could not be processed, and to either try again or use a different card. Or there was an error processing your credit card.
Workaround:
If the user is unable to submit a payment using one or more valid credit cards, the user could potentially pay via the patient portal, through the mail, or by calling the provider’s office to pay over the phone.
Solution:
This is being investigated by our internal teams and this article will be updated as information becomes available. Thank you for your patience.
Schedule your child’s next pediatric appointment today!
Anyone that tests positive for COVID-19 should isolate for 5 days. If there are no symptoms or your symptoms are improving, and you are fever free without the use of medication, after the 5th day of isolation, you can leave home. However, during the next 5 additional days, a mask should be strictly worn around others. It is recommended to not travel during this time and to stay away from immunocompromised people.
It is recommended that you continue to isolate beyond day 5 if your symptoms are not improving. We suggest that your child does not leave the home until they are fever free for at least 24 hours without the use of fever reducing medications.
Have you been exposed to others?
If you have a COVID exposure, your quarantine will be determined based upon vaccination status. Regardless of vaccination status, the CDC recommends testing on day 5 following exposure if possible, and testing supplies allow.
If fully vaccinated (you have been boosted OR have completed the Pfizer of Moderna series of vaccines within the past 6-months OR have completed the J&J vaccine within the past 2-months), quarantining is not required, but you should wear a mask when around others for the 10 days following the exposure.
If you are not fully vaccinated, you should quarantine for 5 days. It is suggested that you test on day 5 if possible and testing supplies allow and wear a mask around others for an additional 5 days. If you develop symptoms or test positive, stay home.
When should you test your child for COVID-19?
We are receiving many appointment requests to test for COVID-19 due to direct exposure. Even with the new guidance from the CDC it is recommended that testing occurs upon the onset of symptoms of COVID-19 or on day 5 after exposure to someone known to have COVID-19.
We are offering as many COVID test appointments as our schedule will allow at this time. We are prioritizing testing for patients that are experiencing symptoms. If you have been exposed, have mild symptoms and testing supplies or appointments are not readily available, we will suggest you test on day 5 instead of both on the onset of symptoms and day 5. If the test is negative on day 5, this will allow your child clearance to return to normal activities. Please stay home if you child is not feeling well.
Does your PCR COVID test detect the Omicron variant?
Yes, we use the Abbott ID Now molecular tests to detect COVID-19 in patients. These tests were designed to detect certain genetic targets that are present with any variant of COVID-19. While our tests can determine if your child has COVID, they do not provide results stating which variant your child is ill with.
Should you trust the COVID-19 Home Test Results?
Antigen tests are generally less likely to detect early infections of COVID compared to molecular tests. However, if your test shows a positive result, it is likely to be correct and you should isolate yourself per the new CDC guidelines. If you receive a negative test result, but still are experiencing symptoms or have a high likelihood of infection due to recent exposure, a PCR test may be useful in determining if you have COVID-19.
Based upon recently reported research, the Abbott BinaxNOW and Quidel QuickVue antigen tests have shown they are able to detect the omicron variant with similar performance as with other variants. The FDA is currently working with test developers to evaluate the impact of the Omicron variant on diagnostic tests.
Should you still vaccinate your child against COVID-19?
Yes, vaccines remain the best public health measure to help protect your child and others from COVID-19. The CDC reports that in data shared from the United Kingdom and South Africa that if an individual is fully vaccinated or boosted, that the vaccine effectiveness against an infection is 75%. Even if a breakthrough infection occurs, individuals generally have milder illness and are less likely to need to be cared for in the hospital.
Vaccines are now available to ages 5 and up! And Booster doses are available to ages 12 and older. The Pfizer booster vaccine can be given 5 months after your child’s second dose. The Moderna booster is still suggested to be given at 6 months after the second dose Johnson and Johnson 2 months after the first dose. Some immunocompromised patients qualify for a 3rd dose 28 days after the completion of their initial series of Pfizer and Moderna. Data does not support this extra dose for Johnson and Johnson at this time.
“The following is attributable to CDC Director, Dr. Rochelle Walensky:
‘The Omicron variant is spreading quickly and has the potential to impact all facets of our society. CDC’s updated recommendations for isolation and quarantine balance what we know about the spread of the virus and the protection provided by vaccination and booster doses. These updates ensure people can safely continue their daily lives. Prevention is our best option: get vaccinated, get boosted, wear a mask in public indoor settings in areas of substantial and high community transmission, and take a test before you gather.’”
Resources:
CDC Updates and Shortens Recommended Isolation and Quarantine Period for General Population: Media Statement
As of today, the Food and Drug Administration (FDA) has expanded the emergency use authorization (EUA) for the Pfizer-BioNTech COVID-19 vaccine to include individuals 12 through 15 years of age. However, the Centers for Disease Control and Prevention (CDC) has not yet passed their approval. The CDC is expected to meet later this week to make their determination.
At this time, we are preparing for future COVID vaccination clinics to meet your needs for booster doses. However, we currently are not scheduling these booster vaccinations for patients 12 to 15 years of age. Please join our COVID-19 12-15 Year Old Booster Waitlist and we will contact you as soon as clinics and doses become available.
Additionally, our phone lines are very busy during this time due to increased levels of flu, COVID, and other respiratory illnesses in children. Our team is answering and returning phone calls as quickly as we can, but you may experience delays. The patient portal is a great place to schedule and send messages for non-urgent needs. Otherwise, we will be with you as quickly as well can. Thank you for your patience and grace.
Are you expecting? We encourage new parents to attend one of our FREE prenatal classes. This visit allows expecting parents the opportunity to learn more about our practice and will give you the chance to meet us! Each class is hosted by one of our pediatricians and a lactation consultant. Our team will review our office policies, hours, and more! They will also go over what to expect at the hospital and what to expect during your baby’s first year of life. This is an open forum, so please bring any questions you may have for our team to answer!
For everyone’s safety, our 2022 prenatal classes are at 7:00PM on Zoom at the dates listed below.
Tuesday, January 11th
Thursday, February 21st
Tuesday, April 6th
Wednesday, May 18th
Monday, June 20th
Tuesday, August 2nd
Thursday, September 8th
Wednesday, October 19th
Tuesday, December 13th
Give us a call at 513-232-8100 option 5 or click this link to reserve your spot today!
Wishing you and your loved ones many moments of joy, peace and hope this holiday season.
May the year ahead bring both health and happiness!
Holiday Hours: We wanted to make you aware upcoming changes in our operating hours during the holidays.
Anderson Location: The Anderson Office will be open with normal business hours except for December 24 – 26 and December 31, and January 1-2. On those dates we will be open for ill appointments only. Please call our office between 8:30-9:30AM to schedule.
Amelia Location: Our Amelia Office will be closed on December 24 – January 3. We will reopen for normal hours on January 4.
Phone Support: We will continue to have a nurse or physician available by phone 24/7 at 513-232-8100 every day of the holiday season. On all other dates we will be open with our current convenient hours.
P.S. If we haven’t seen you in a while, we’re here for you when you need us.
The Food and Drug Administration (FDA) and Centers for Disease Control and Prevention (CDC) now recommend booster shots of the COVID-19 vaccine for all people ages 16 and older.
We now have booster shots available for all eligible people. You can schedule appointments online through our patient portal or by calling 513-232-8100.
Also, is your child up to date on their check-up? At 16 and 17 years of age our patients often receive their meningococcal vaccinations at these appointments. If your child is past due, you can schedule an appointment for their check-up and receive the COVID vaccine at the same time!
Why should I get a booster shot?
While the vaccines currently available have been providing strong protection against serious illness, a booster dose “reminds” your immune system of what the COVID-19 virus looks like. It also protects you against new strains of the virus.
Booster shots also help decrease the chance you could spread COVID-19 to someone else.
When should I get a booster shot?
People who received the Pfizer or Moderna vaccines should get a booster at least 6 months after the second dose.
People who received the Johnson & Johnson/Janssen vaccine should get a booster at least 2 months after the first shot.
Which booster should I get?
The booster shot can be of any of the COVID-19 vaccines authorized in the United States – you do not have to receive the booster dose of the same manufacturer from your first vaccination(s).
You can view the most up-to-date information on the CDC’s website.
We hope you and your family are adjusting to the colder weather and the recent snowfall awoke to this morning! We love that this time of year often leads to building snowmen, sledding, making snow ice cream, and other fun-filled outdoor activities.
Since inclement weather may occur in the upcoming winter months, we wanted to share information on how our offices handle these conditions.
Communication: In the event that we need to cancel your visit due to weather, we will contact you. You may receive notice from us by phone call, text, or email depending upon the time of day and number of appointments needing to be cancelled. Rest assured a member of our team will be in communication with you to find an alternative time to safely visit your pediatrician. If you do not hear from us, it is safe to assume we are open.
Social Media Updates: As soon as we determine we are cancelling appointments we will post this onto our social media sites. Please follow our Facebook or Instagram accounts for this and additional health related information.
Telemedicine Alternatives: If you are scheduled for select appointments such as behavioral health visits, medication follow-ups, and simple ill appointments, we may offer a virtual visit as an alternative form of care from the comfort of your home. Unfortunately, visits that require a physical exam or testing are not always appropriate for telemedicine.
Patient Cancellations: Should you have issues traveling to your visit due to inclement weather, we do offer the option to cancel with no cancellation charge.
Our team is always here for you. Should you have any questions, do not hesitate to call us at 513-232-8100 or send a non-urgent message through the patient portal.
When it comes to fighting COVID-19, we know there are many sources of information. We are grateful you trust us to give you the answers you need and the care your family deserves.
Our Approach to COVID-19 Vaccine
When you come to Anderson Hills Pediatrics, we want you to feel comfortable throughout the vaccine process. Here are a few things to get you started:
Sign-up online for your child’s COVID-19 Vaccine. We currently provide the COVID-19 for 5 years and older at our Amelia and Anderson locations. Please note that the availability of the 5 to 11 year doses are limited at this time.
Prior to On the day of your appointment, you will check in by using Phreesia We will verify your information and talk to you about the type of vaccine you would like administered for your child. For those under 18, only the Pfizer-BioNTech is approved.
We may ask for your ID or health insurance card, although there is no out-of-pocket charges for the COVID-19 vaccine.
After check-in, you and your child may wait in the lobby. We kindly ask for your patience as you allow us to get your vaccine ready.
COVID-19 Vaccine for Children Under 12
Whether you’re the parent of a teen or a grade-school-age child, you likely have questions about the vaccine. Many are wondering how we know that it is safe for kids.
According to the CDC, clinical trials are underway to ensure the vaccines are safe and work to prevent COVID-19 illness in younger children and vaccines are now available for children ages 5-11.
“Vaccinating children will help protect them from getting COVID-19 and therefore reducing their risk of severe disease, hospitalizations, or developing long-term COVID-19 complications. Getting your children vaccinated can help protect them against COVID-19, as well as reduce disruptions to in-person learning and activities by helping curb community transmission.” – Centers for Disease Control and Prevention
Young people are vulnerable to the virus, just like everyone else. Getting them vaccinated is the best way to protect them, prevent the spread of COVID-19, and protect others.
The COVID-19 vaccine for children is not the same as those administered to older teenagers and adults. They are sent to us, specifically marked and indicated for children. Children and teens are not just little adults. Special concern has been taken for their approved vaccines.
What to Expect
Before the shot, we realize you may have questions. We will answer any concerns you may have. We will inform you of the risks and benefits of protecting your child against COVID-19. We will talk about possible side effects, and encourage you to wait with your child around our office for about 15 minutes before you leave.
This can be completed on Phreesia as part of your pre-visit paperwork. It is to make sure they are a good candidate for the vaccine.
If you answer yes to any question, you may need to talk to your child’s physician to determine if or when would be a better time for your child to receive the vaccine. For example, if your child is feeling moderately sick or severely ill, it is recommended to wait until they feel better before they receive the vaccine.
The questionnaire will help us determine if there is any reason your child should not get the COVID-19 vaccine today. If you answer “yes” to any question, it does not necessarily mean your child should not be vaccinated. It just means additional questions may be asked. If a question is not clear, please ask a member of our clinical team to explain it.
After the vaccine, you will likely schedule another appointment for the next dose, if appropriate. Your child should be able to return to normal activities immediately after leaving the office.
Types of Covid-19 Vaccines
COVID-19 vaccines are authorized for different age groups and are given usually in the arm as a two-dose series or single dose.
Currently, only the Pfizer-BioNTech Vaccine is approved for children under age 18. This is the vaccine we have at our practice and are using to vaccinate our patients with. Anyone outside the authorized age groups for a product should not receive the vaccine.
Frequently Asked Questions
How does the COVID-19 Vaccine Work?
The COVID-19 vaccine works similarly to other vaccines. Germs such as SARS-CoV-2, the virus that causes COVID-19, invade and multiply inside the body. The vaccine helps stop this by teaching the immune system to recognize and make antibodies that fight the virus.
Is the vaccine safe for children?
The Centers for Disease Control and Prevention recommends children who are 5 years of age and older get vaccinated to help protect against COVID-19. According to the CDC, the benefits of COVID-19 vaccination outweigh the known and potential risks. Before recommending COVID-19 vaccination for children, scientists conducted clinical trials. The FDA gave the Pfizer-BioNTech COVID-19 vaccine emergency authorization to use in children ages 5-15 years old and full approval to use in people ages 16 years and older.
Who recommends the vaccine for children age 5-11?
On November 2, CDC Director Rochelle P. Walensky, M.D., M.P.H., endorsed the CDC Advisory Committee on Immunization Practices’ (ACIP) recommendation that children 5 to 11 years old be vaccinated against COVID-19 with the Pfizer-BioNTech pediatric vaccine.
CDC expands vaccine recommendations to about 28 million children in the United States in this age group and allows providers to begin vaccinating them as soon as possible.
Will my child still get COVID-19 if he or she is fully vaccinated?
After your child is fully vaccinated, there is less of a chance he/she will get COVID-19. If your child does get infected with the virus, including the widely circulating Delta variant, the child likely will not be as sick. Your child is also are much less likely to be hospitalized if you get the virus.
The vaccine is approved for emergencies. What is Emergency Use Authorization (EUA)?
The Emergency Use Authorization (EUA) authority allows FDA to help strengthen the nation’s public health protections when there is a public health crisis. The FDA requires you to have special information so you can make an informed decision about vaccination.
My child has been allergic to a vaccine in the past. Is the COVID-19 vaccine safe for my child?
According to the CDC, if your child has a history of allergy in past vaccines, you should talk to your provider to see if your child should move forward with the COVID-19 vaccine. In the screening form from the CDC on page four, there are ingredients listed and special considerations if your child might be at risk.
How does an mRNA vaccine help children?
The vaccine currently approved for those under 18 is considered an mRNA vaccine. According to healthychildren.org, COVID-19 mRNA vaccines contain messenger RNA (mRNA). mRNA is made up of nucleic acids, which are the building blocks of all our cells. The mRNA carries instructions inside a lipid (fat) coating that tells cells to produce harmless pieces of “spike” protein. These look like spikes on the actual COVID virus.
When the cells make these pieces of spike protein, the immune system recognizes that they should not be there. Your child’s body then makes antibodies that get rid of the spike pieces. These antibodies remember how to protect your child from the virus in the future. A second dose three weeks after the first dose provides the instructions again, so the immune system can remember and practice how to get rid of the spike pieces.
Do mRNA vaccines change your child’s DNA?
No, the COVID-19 vaccines made with messenger RNA do not interact with your child’s DNA at all. DNA is your genetic material and it is stored in the nucleus of a cell. The mRNA in the vaccines never gets into the nucleus. And once your immune cells have used the instructions, they break down the mRNA and it exits the body.
Does the COVID-19 Vaccine contain live parts of the Virus?
No, mRNA vaccines do not contain any live or dead parts of the virus.
How were the vaccines developed? Were they rushed?
Vaccines were first tested in cells to determine if they are safe for people. The research is shared with the FDA, and then if approved, the researchers start clinical trials. There are several stages of clinical trails, building from hundreds to thousands of people. They undergo rigorous testing processes and close communication with participants throughout clinical trials. There are specific clinical trials for children underway.
See the video below from the American Academy of Pediatrics: AAP Video
My Child is Healthy. Why does he need the COVID vaccine?
My child had COVID. Why do they need the shot?
How do we know the COVID vaccine is safe?
How does the MRNA COVID vaccine work?
What are the side effects of the COVID vaccine?
Schedule Your Vaccine Appointment
We thank you for trusting us to administer the COVID-19 vaccine to your child. We know you have many options, and we are grateful you trust us with your child’s healthcare.
We would love to help answer your questions and help protect you against COVID-19. Please call 513-232-8100 option 2 or visit your patient portal to schedule your appointment today!
In a very short amount of time all of our current COVID vaccine appointments for this age group have been filled. We had previously ordered additional vaccines and are awaiting more information on our next delivery date. We will open additional dates and times for your child to receive their vaccines as soon as we know our vaccines will be back in stock. We will communicate that information to you as soon as possible. If you have any questions in the interim, please do not hesitate to reach out to our team.
