At Anderson Hills Pediatrics, everything we do is grounded in our mission: to deliver innovative, exceptional care to the families we serve. That means not only providing outstanding medical treatment but also continually improving the way you access and experience that care.
Many of you shared thoughtful feedback about our previous check-in system, Phreesia. We took that to heart. After listening closely and evaluating how we could better support our families, we’ve made a meaningful change. We’ve transitioned to your Athena for patient check-in.
A More Thoughtful Experience
If you schedule your child’s appointment in advance, you’ll now receive reminders via email and text that include a link to check in before your visit. These tools are part of our effort to improve access and give you the flexibility to complete check-in tasks on your own time.
If you don’t receive a link, you can always check in through your Athena patient portal or the AthenaPatient app which offers a secure and convenient option that’s available anytime.
We’ve worked in collaboration with Athena to tailor the check-in process to reflect the unique needs of each visit. You’ll only see what’s necessary for your child’s appointment, and some forms, like consents, only need to be completed once or annually, saving you time and reducing repetition.
Why Check-In Matters
While the process may feel routine, it plays a critical role in the care we deliver. Confirming your information, such as demographics, insurance coverage, and balances, helps us ensure:
- You have uninterrupted access to services by keeping your insurance and contact details current.
- Our team is fully prepared to provide personalized care and service the moment you walk in.
- The details you provide are immediately and accurately integrated into your child’s chart, keeping us aligned for safe, informed decisions.
- hen check-in is completed ahead of time, it supports a smoother, more efficient experience for everyone, from our front desk to your pediatrician in the exam room.
We’re Here for You
We understand that not everyone prefers to check in digitally. If you’re more comfortable with paper forms, just let us know. Our team will gladly provide a printed packet upon arrival.
And if you forget to check in before your visit? No worries. We can send the link to your phone when you arrive, ensuring the process is still simple and smooth.
No matter your preference, our priority is to make the check-in experience supportive, respectful, and accessible to all.
Your Feedback Drives Our Progress
We’re committed to ongoing collaboration with Athena to improve the system further. Your insight helps guide those efforts. If something doesn’t feel easy or helpful, please let us know. Your feedback continues to shape the way we serve you.
Thank You
Thank you for your patience, your trust, and your partnership as we implement this new check-in system. We believe this change reflects our continued commitment to innovative, exceptional care, delivered with compassion and grounded in access, service, and a better experience for every family.
We’re honored to care for your children and grateful to grow alongside your family.