For any patient visits after April 27, 2021, all bills associated with your child’s visits will be generated through our new system athenahealth. This means your bills or patient statements will look a little different. The ways in which you can pay your bills will hopefully be easier as well!
Our goal is to now make paying your bills easy, by meeting you where you are and offering multiple ways to pay:
Email: In a couple of days after your visit, you’ll receive an email from our office with your bill information and an option to pay.
Mail: Prefer a hard copy? We’ve got you covered. Within a couple of weeks after your appointment, you’ll receive a letter in the mail with instructions on how to pay and a unique code you can use to access your bill.
Patient Portal: You can log into your Patient Portal to pay your bill anytime. Talk to us about signing up!
We do want to make you aware that based upon the timing of your most recent visit, you may still receive bills from our old information technology system along with our new one. If you are uncertain on how to pay your bill, we are here for you! Give a member of our billing team a call at (513) 232-8100 option 5.
Please also be aware that our offices will be closed at select times this week due to athenahealth training. We will continue to have our team available by phone during these closures should you or your child need anything.
- Anderson Office: Closed on April 13th from 12:00 -6:00PM and April 14th from 8:00AM-1:00PM
- Amelia Office: Closed on April 13th from 8:00AM – 1:00PM
Our patients are our #1 priority and we are working hard to ensure a seamless transition to our new partner, athenahealth.
We appreciate your patience as we make this update.