We are all supposed to stay home, avoid encounters outside of our households, yet children still become ill. It may be coronavirus or one of the many other viruses or bacterial diseases that children routinely get. Children’s urgent care centers like the one in our Anderson neighborhood have closed and others require appointments.
The physicians and staff at Anderson Hills Pediatrics are available 24/7/365. We have always been and always will be available to you all hours of the day and night, on weekends and all holidays. This is part of our mission to provide comprehensive care.
Our official office hours are M-F 8-6 and Saturdays 8-12. That is when our phones are staffed. However, we are often seeing ill children at other times, but limited staff does not allow us to take live phone calls. We have patient appointments later in the evening, on Saturday afternoons, and we always have a physician seeing patients on Sunday mornings.
So if your child is ill, please talk to one of our nurses during regular scheduled office hours if possible. However, we understand that children get sick, symptoms evolve any time day or night. So please call us first before bringing your child to an urgent care center or emergency department. We don’t want our patients to have unnecessary exposures. Currently, we have all of our patients that present to the office check-in from their cars; thus, we have no surprise exposures in the waiting room.
Should your child become ill on the weekend, please try to call us before noon on Saturdays. On Sundays please try to call us between 8:30 and 10:30. We do leave the office earlier on those days.
SO PLEASE CALL US ANYTIME 24/7/365. Even if we have left the office, we can guide you how to take care of your child’s illness at home until he can be seen in the office or determine if she needs to be seen more urgently.
IT IS OUR PLEASURE AND PRIVILEGE TO SERVE YOU AND YOUR FAMILY DURING THIS CRISIS AND IN THE FUTURE.
Petra Hackenberg-Bauer, MD