As part of our commitment to delivering a great patient experience, we have partnered with Athena health and are transitioning to a new healthcare technology system towards the end of April. We believe this change will improve the on demand access to your child’s health information, scheduling and payment tools.
A few important things you need to know about this change:
- Patient Portal: Our patient portal is changing from Medfusion to Athena health. This means that towards the end of April you will need to sign-up to join our new and improved portal. We will send information and instructions to help you do so as we get closer to our transition date.
- Checking-In for you Visit: For the foreseeable future will continue to partner with Phreesia to help check you in for your visit. You may notice a few changes in the interview questions you are asked. Your interview may be longer the first visit in the new system.
- Insurance Information: Your insurance information will not transfer from our current medical record to Athena health. You will likely be asked to provide your insurance card again at your first visit so that we bill you insurance carrier for the services your child received appropriately.
- Medical Records: Rest assured that your child’s medical records will be available upon request as they always have been. However, our new patient portal will not provide patient care information prior to April 27, 2021.
Our patients are our #1 priority and we are working hard to ensure a seamless transition to our new partner, Athena health. We appreciate your patience as we make this update. Stay tuned for more information as we get closer to our transition date.